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News & Views
 

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When Values Collide:  Unilever asks for its Ben & Jerry's "to go"
Jan 22, 2025
When Values Collide: Unilever asks for its Ben & Jerry's "to go"
Jan 22, 2025

For Unilever, owning an activist brand like Ben & Jerry’s undoubtedly bolstered its image as a forward-thinking, socially conscious corporation. However, this alignment came at a cost.

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Jan 22, 2025
The Gen Z and Millennial Earthquake Rumbles On
Dec 17, 2024
The Gen Z and Millennial Earthquake Rumbles On
Dec 17, 2024

Given the current political climate, are corporate Diversity, Equity & Inclusion (DEI) initiatives and climate activism dead or on life support? Gen Z and Millennials say “no”.

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Dec 17, 2024
What do US Gen Z and Millennials want from Kamala Harris and Donald Trump?
Oct 24, 2024
What do US Gen Z and Millennials want from Kamala Harris and Donald Trump?
Oct 24, 2024

Gen Z and Millennials hold the keys to power more and more. What do they want from their political leaders?

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Oct 24, 2024
Millennials and Gen Z are leading the charge for change—and they expect businesses to keep up
Oct 21, 2024
Millennials and Gen Z are leading the charge for change—and they expect businesses to keep up
Oct 21, 2024

From diversity and inclusion to climate action, these generations are holding brands accountable for making a positive impact. Is your company doing enough to meet their expectations?

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Oct 21, 2024
Why companies and brands should care what Millennials and Gen Z think
May 11, 2021
Why companies and brands should care what Millennials and Gen Z think
May 11, 2021

Millennials and Gen Z are key to the success of companies and brands. They are aware of their power - and you should be, too.

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May 11, 2021
Thoughts on the Standard Life Aberdeen rebrand to Abrdn
Apr 27, 2021
Thoughts on the Standard Life Aberdeen rebrand to Abrdn
Apr 27, 2021

How much should we care what brand experts and other social media commentators (including me) are saying and predicting about Standard Life Aberdeen’s rebrand to Abrdn?

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Apr 27, 2021
Purpose Pulse 2021
Mar 25, 2021
Purpose Pulse 2021
Mar 25, 2021

Millennials and Gen Z have clear expectations for brands in a post-Covid world. They will reward or punish brands depending on how they act towards the issues that matter to their generations.

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Mar 25, 2021
Trump, Truth and Polling
Nov 6, 2020
Trump, Truth and Polling
Nov 6, 2020

My friends asked me for my opinion about what the 2020 US election means for us as a society and for the polling industry.

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Nov 6, 2020
Measurement Mashup Podcast
Sep 8, 2020
Measurement Mashup Podcast
Sep 8, 2020

What do you need to know about focus groups? My first podcast hopefully provides some answers for you.

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Sep 8, 2020
Purpose Pulse 2020: Special Report
Jun 18, 2020
Purpose Pulse 2020: Special Report
Jun 18, 2020

BAME people want social change and racial equality. They believe that companies and their leaders can make a real difference and they want to work for employers that take a stand on the issues that matter to them.

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Jun 18, 2020
Purpose Pulse 2020
Mar 2, 2020
Purpose Pulse 2020
Mar 2, 2020

How will Millennial and Generation Z consumers, employees, activists, and leaders shape the world in the years ahead?

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Mar 2, 2020
Delivering your purpose requires delivering your promise
Nov 29, 2019
Delivering your purpose requires delivering your promise
Nov 29, 2019

Let me introduce you to Kevin and Natasha from BT. They are the frontline in BT’s push to get us to hear what they have to say about purpose.

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Nov 29, 2019
Creating a culture of purpose
Sep 18, 2019
Creating a culture of purpose
Sep 18, 2019

What do corporate communicators think matters most for building trust with their audiences today? We did deep dive research with them to find out.

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Sep 18, 2019
Brand's role in building trust with stakeholders
Sep 16, 2019
Brand's role in building trust with stakeholders
Sep 16, 2019

What’s the role of brand in building trust with stakeholders? Find out in this short piece from the Reporting Times

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Sep 16, 2019
Welcome to 2019 - Have we reached “peak chaos” yet?
Jan 4, 2019
Welcome to 2019 - Have we reached “peak chaos” yet?
Jan 4, 2019

What trends should communicators expect in 2019? Find out in my guest blog for Eterna Partners.

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Jan 4, 2019
Corporate Communication in an Age of Radical Uncertainty:  Building a Culture of Purpose
Nov 12, 2018
Corporate Communication in an Age of Radical Uncertainty: Building a Culture of Purpose
Nov 12, 2018

The price of consumers’ and stakeholders’ support in an age of low trust and high uncertainty is purpose with proof, radical transparency and a seat at the table.

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Nov 12, 2018
Reputation by Association
Jun 12, 2018
Reputation by Association
Jun 12, 2018

Individual company reputation can be managed individually, but sector reputation requires
a joined-up approach. What does that look like exactly?

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Jun 12, 2018
The rise of “passive/aggressive” funds in managing reputation
Jan 22, 2018
The rise of “passive/aggressive” funds in managing reputation
Jan 22, 2018

Passive fund managers are becoming more "aggressive" and putting corporate executives on notice that purpose is important to gaining their trust and support.

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Jan 22, 2018
Doing More with Less
Dec 5, 2017
Doing More with Less
Dec 5, 2017

Being strategic is a structured way of approaching the challenges you face every day.

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Dec 5, 2017
Knocking Down Imaginary Walls:  Brand and Reputation in the New Communications Environment
Jun 30, 2017
Knocking Down Imaginary Walls: Brand and Reputation in the New Communications Environment
Jun 30, 2017

The relationship between brand and reputation has changed fundamentally.

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Jun 30, 2017
The Future of Corporate Reputation: Building an opportunity oriented reputation culture
Nov 28, 2016
The Future of Corporate Reputation: Building an opportunity oriented reputation culture
Nov 28, 2016

Survey of senior in-house communications professionals across Europe highlights major changes in thinking about corporate reputation.

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Nov 28, 2016
Building trust in new markets
Mar 14, 2016
Building trust in new markets
Mar 14, 2016

How do you build trust with your audiences? Phil Riggins and David Ashton share experiences and practical advice.

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Mar 14, 2016
Seeing in the dark: reputation risk management
Dec 10, 2015
Seeing in the dark: reputation risk management
Dec 10, 2015

Is it within the power of organizations to look around corners and see in the dark, to spot and remove reputation risks before they cause massive destruction?

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Dec 10, 2015
The Future of Corporate Communications: Cutting through the noise
Jun 24, 2015
The Future of Corporate Communications: Cutting through the noise
Jun 24, 2015

Views of senior European communicators on the changing landscape and roles for corporate communications.

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Jun 24, 2015
Search – And Destroy
May 27, 2015
Search – And Destroy
May 27, 2015

Legislation offering a “right to be forgotten” means that while data lives forever, the ability to find it may not.

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May 27, 2015
Existential crisis
May 27, 2015
Existential crisis
May 27, 2015

Welcome to the world of data permanence, where digital information will live forever.  Data permanence just is. It exists – and we have to learn to live with it.

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May 27, 2015
Stakeholder Success
May 22, 2013
Stakeholder Success
May 22, 2013

Increasingly, companies are inviting non-traditional stakeholders to take a seat and join the discussion. But how do you do it successfully? Truus Huisman and Phil Riggins offer their perspective.

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May 22, 2013
The Future of Stakeholder Engagement
Feb 28, 2013
The Future of Stakeholder Engagement
Feb 28, 2013

Conventional wisdom holds that “Stakeholder Engagement” is important and organizations should be doing it. But there’s very little data available about what “it” is, or about the benefits and risks organizations see from engaging in new ways with groups they may not have dealt with before. 

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Feb 28, 2013
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